March 2026 Apr–Oct 2026

Humanitru × Gateway — User Progress Report

Onboarding cohort · activity window April – October 2026 · 9 learners, sorted by last active · generated Oct 1, 2026

Progress Overview

Learners Tracked

71%

Avg Completion

89%

Avg Assessment Score

Onboarding Journeys

9 learners across 6 onboarding journeys · activity window April–October 2026

Oct

Report run

Learner	Role / Track	Journey	Completion	Last Active	Where They Stalled
Sales (4 learners)
Olivia Huggins	Account Executive	AE Onboarding	83%	Jul 13	“Dive Deeper into Alpine” & “Learn about Pinecone” (completed Alpine Basics but scored only 50%) 💡 Insight
Insight: Check whether there’s a real Alpine knowledge gap and whether deep Alpine/Pinecone fluency is actually required for an AE role — if not, those modules can be trimmed for future sales hires.
Darius Holley	Sales	Sales Onboarding	100%	May 26	N/A — finished 💡 Insight
Insight: Strong, clean ramp — fully onboarded with a solid 88.8% average. ✅
Sean Groleau	VP of Sales	VP of Sales Onboarding	93%	May 1	“Dive Deeper into Alpine” — the only module left 💡 Insight
Insight: Scored well (94% avg). Same skipped module as Olivia — worth deciding whether deep Alpine fluency is expected for a VP of Sales role.
Francine Skinner	Sales	Sales Onboarding	94%	Apr 7	“Understand Alpine’s Basic Functionalities” (did complete “Dive Deeper into Alpine”) 💡 Insight
Insight: Nearly done, minor gap — 82.8% avg. Stalled on the other Alpine module than Olivia/Sean, so no single shared skip pattern across the three.
Customer Experience (3 learners)
Brian Grissom	Customer Success	Customer Success Onboarding	44%	Sep 21	“Understand the Implementation Journey” & “Master Customer Support” 💡 Insight
Insight: Strong start, moving fast and scoring well (93.6% avg, 5 submissions in his first 80 minutes). Went back into already-completed Alpine modules rather than pushing into the CS sections. Most recently active learner.
Paula Coggeshall	Customer Success	Customer Success Onboarding	29%	Aug 20	Last checkbox (watch a Live Customer’s Initial Alpine Training) in “Alpine Basics”; then Implementation Journey & Master Customer Support 💡 Insight
Insight: Answers show real fundraising/CS domain expertise — engaging in fast, high-quality bursts. If she’s prioritizing live customer work, the Implementation and Support sections should be high-value for her.
Scott Richards	Customer Success	Customer Success Onboarding	46%	Apr 3	Most of day-to-day CS: Rocketlane, pre-onboarding setup, Welcome & Discovery Calls, HubSpot ticketing, escalations, Jira 💡 Insight
Insight: Check in on why he stopped — it’s not comprehension (93.8% avg shows he understands the material fine). He went quiet right on the customer-facing CS skills (calls, escalations, ticketing) that are central to the job.
Product & Engineering (2 learners)
Aubrey Rhodes	Engineer	Engineer Onboarding	54%	Jun 12	Alpine, Pinecone, nonprofit data concepts, Jira/Scrum, the Pit Stop process 💡 Insight
Insight: More likely blocked or disengaged than struggling. Should prioritize Jira/Scrum and the Pit Stop process — the core day-to-day engineering workflow.
Katie Kornmann	Product	Product Onboarding	100%	Apr 8	N/A — finished 💡 Insight
Insight: Strong, clean ramp — fully onboarded with a solid 83.3% average. ✅

Key Patterns & Recommendations

🌲 The deep-Alpine modules are where the sales track stalls. Olivia (AE) and Sean (VP Sales) both skip “Dive Deeper into Alpine”; Francine skips “Understand Alpine’s Basic Functionalities.” All three scored well on everything else. Worth an explicit decision: is deep Alpine/Pinecone fluency actually required for sales roles? If not, trim those modules from the sales journeys so future hires don’t stall there.

💬 Customer Success learners stop right before the customer-facing skills. All three CS learners (Brian, Paula, Scott) stall just before the day-to-day CS modules — Implementation Journey, Master Customer Support, Welcome/Discovery Calls, ticketing, escalations — the skills most central to the job. Comprehension is high (Brian 93.6%, Scott 93.8%), so this is engagement/prioritization, not difficulty. A direct nudge into those sections is the highest-value follow-up.

📈 Strong comprehension, uneven completion. Assessment scores are high across everyone who’s been scored (83–94%), so where learners stall it’s competing priorities, not the material. Darius and Katie both finished cleanly — the journeys work end-to-end when followed through.

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