March 2026 Apr–Oct 2026

Humanitru × Gateway — User Progress Report

Onboarding cohort · activity window April – October 2026 · 9 learners, sorted by last active · generated Oct 1, 2026

Progress Overview

Learners Tracked

71%

Avg Completion

89%

Avg Assessment Score

Onboarding Journeys

Apr

Report start

9 learners across 6 onboarding journeys · activity report April–October 2026

Oct

Report run

Learner	Role / Track	Journey	Completion	Time	Last Active	Where They Stalled
Sales (4 learners)
Olivia Huggins	Account Executive	AE Onboarding	83%	4w 5d	Jul 13	“Dive Deeper into Alpine” & “Learn about Pinecone” (completed Alpine Basics but scored only 50%) 💡 Insight
Insight: Check whether there’s a real Alpine knowledge gap and whether deep Alpine/Pinecone fluency is actually required for an AE role — if not, those modules can be trimmed for future sales hires.
Darius Holley	Sales	Sales Onboarding	100%	2w 1d	May 26	N/A — finished 💡 Insight
Insight: Strong, clean ramp — fully onboarded with a solid 88.8% average. ✅
Sean Groleau	VP of Sales	VP of Sales Onboarding	93%	3w 2d	May 1	“Dive Deeper into Alpine” — the only module left 💡 Insight
Insight: Scored well (94% avg). Same skipped module as Olivia — worth deciding whether deep Alpine fluency is expected for a VP of Sales role.
Francine Skinner	Sales	Sales Onboarding	94%	6d	Apr 7	“Understand Alpine’s Basic Functionalities” (did complete “Dive Deeper into Alpine”) 💡 Insight
Insight: Nearly done, minor gap — 82.8% avg. Stalled on the other Alpine module than Olivia/Sean, so no single shared skip pattern across the three.
Customer Experience (3 learners)
Brian Grissom	Customer Success	Customer Success Onboarding	44%	2w	Sep 21	“Understand the Implementation Journey” & “Master Customer Support” 💡 Insight
Insight: Strong start, moving fast and scoring well (93.6% avg, 5 submissions in his first 80 minutes). Went back into already-completed Alpine modules rather than pushing into the CS sections. Most recently active learner.
Paula Coggeshall	Customer Success	Customer Success Onboarding	29%	1w 6d	Aug 20	Last checkbox (watch a Live Customer’s Initial Alpine Training) in “Alpine Basics”; then Implementation Journey & Master Customer Support 💡 Insight
Insight: Answers show real fundraising/CS domain expertise — engaging in fast, high-quality bursts. If she’s prioritizing live customer work, the Implementation and Support sections should be high-value for her.
Scott Richards	Customer Success	Customer Success Onboarding	46%	2w 1d	Apr 3	Most of day-to-day CS: Rocketlane, pre-onboarding setup, Welcome & Discovery Calls, HubSpot ticketing, escalations, Jira 💡 Insight
Insight: Check in on why he stopped — it’s not comprehension (93.8% avg shows he understands the material fine). He went quiet right on the customer-facing CS skills (calls, escalations, ticketing) that are central to the job.
Product & Engineering (2 learners)
Aubrey Rhodes	Engineer	Engineer Onboarding	54%	3w 3d	Jun 12	Alpine, Pinecone, nonprofit data concepts, Jira/Scrum, the Pit Stop process 💡 Insight
Insight: More likely blocked or disengaged than struggling. Should prioritize Jira/Scrum and the Pit Stop process — the core day-to-day engineering workflow.
Katie Kornmann	Product	Product Onboarding	100%	2w 4d	Apr 8	N/A — finished 💡 Insight
Insight: Strong, clean ramp — fully onboarded with a solid 83.3% average. ✅

Key Patterns & Recommendations

🌲 Deep-Alpine modules stall the sales track. Olivia, Sean, and Francine all skip an Alpine deep-dive despite scoring well elsewhere — decide whether that fluency is needed for sales roles, and trim it if not.

💬 CS learners stop right before the customer-facing modules. Brian, Paula, and Scott all stall just before the core CS content (calls, ticketing, escalations) despite high comprehension. Worth checking whether that content is still current and actually required for CX — or whether it’s just a prioritization gap to nudge them through.

📈 Strong comprehension, uneven completion. Assessment scores run 83–94%, so stalls are competing priorities, not the material. Darius and Katie finished clean.

Discussion & Next Steps

Questions for the Humanitru team

How have things been for your team this past quarter — onboarding and training new hires, plus developing current team members? What have been the main challenges, if any?
What are your hiring/team development plans, and any anticipated changes, over the next 3–6 months?
How can we continue to support and deliver value to your team — e.g. new modules for CX and other teams, or updating existing ones?

Content development — Sales + Customer Success

Build out the Sales journey on the back of Sean’s (and his team’s) positive experience, plus new features like roleplay — worth scheduling a meeting?
Content refresh/update to reflect new product and process changes. The Content Audit already flagged dated material (a ~5-year-old intro video, a 2025 brand guide, and dead Pinecone landing-page examples) — a refresh would also unblock the CX stall point above.

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