Humanitru — March 2026 Report

Performance Overview

Active Users

~29

Total Users (All Time)

87%

Avg Assessment Score

60%

Avg Completion

Unique Journeys ℹ️

7.5/10

Avg Delight Score ℹ️

Departments ℹ️

Value Delivered

$217K

Annual Savings

Click for breakdown

29:1

Return on Investment

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85%

Onboarding & Training Time Reduction ℹ️

Click for details

2,700+

Org Hours Saved/Year

Click for breakdown

💰 Annual Savings Breakdown — $217,195

Category	Status Quo	With Gateway	Savings
A. Content Creation, Updates & Program Management ℹ️ Content: 234h→117h @ $60/h + dedicated L&D employee avoided ($100K) With Gateway includes Jenelle's ~15h for content updates & user management	$114,040	$7,920	$106,120
B. Platform Costs (Net) ⚠️ DIY alternative $2,988/yr − Gateway $7,500/yr	$2,988	$7,500	−$4,512
C. Training Costs ℹ️ 9 employees × $1,252 avg training cost (with Gateway: ~15% retained)	$11,268	$1,690	$9,578
D. Manager & Peer Time ℹ️ 3 managers: 200h→50h @ $96.63/h 1 peer trainer: 100h→25h @ $42/h	$62,178	$15,545	$46,634
E. Employee Productivity Onboard: 3mo→0.5mo × 9 employees @ $50/h	$1,350	$225	$1,125
F. Reduced Turnover ℹ️ 1 avoided departure × $58,250 avg cost	$58,250	$0	$58,250
Total Annual Savings			$217,195

Sources: ZipRecruiter (designer rates), Salary.com (manager rates), IESE Business School (manager training hours), Gateway market research | Full Case Study →

📈 5-Year Projected Savings — $901,488

Net Present Value calculation using 5% annual growth rate and 10% discount rate, starting from $217,195 annual savings (net of Gateway investment).

Year	Annual Value	Present Value
Year 1	$217,195	$197,450
Year 2	$228,055	$188,475
Year 3	$239,457	$179,908
Year 4	$251,430	$171,730
Year 5	$264,002	$163,924
5-Year Total		$901,488

Based on 9 employees/year. With current 16 active users, annual savings increase further.

Humanitru's Gateway investment of $7,500/yr is already factored in (Line B). Net ROI: 29:1 ($217,195 net savings vs $7,500 investment).

Full methodology & case study →

⏱️ Onboarding & Training Time Reduction — 85%

Metric	Before Gateway	With Gateway	Savings
Onboarding Duration	~90 days (3 months)	~14 days (2 weeks)	~76 days saved
Leadership Time per Hire	Full-day involvement	30-min check-ins	~7h/hire saved
New Hire Self-Study Time	Scattered, unstructured	Guided via Gateway platform	Faster ramp-up
Journeys Delivered	Manual, ad-hoc	5 personalized pathways	Consistent quality

Note: Onboarding & training still requires time investment — new hires still go through journeys, complete assessments, and engage with content on the platform. The 85% reduction reflects the leadership and organizational overhead saved: managers no longer spend weeks hand-holding, and new hires are productive far sooner. Gateway compresses and structures the process, not eliminates it.

"What used to take three months now takes just two weeks. One new hire who went through Gateway's onboarding was already more knowledgeable than team members who had been with us for over a year."
— Megan Newman, COO | Read the full case study →

⏱️ Organizational Hours Saved — 2,700+/Year

Category	Before Gateway	With Gateway	Hours Saved
Manager Onboarding Time 3 managers × 200h→50h/yr	600h	150h	450h
Peer Trainer Time 1 peer trainer × 100h→25h/yr	100h	25h	75h
Content Creation & Updates Instructional design hours	234h	117h	117h
Dedicated L&D Employee Full-time role avoided entirely	2,080h	0h	2,080h
Total	3,014h	292h	2,722h

These are organizational hours — time your team no longer spends on manual onboarding, training creation, and program management. Additionally, each new hire ramps up ~76 days faster (90 days → 14 days), totaling ~684 days of faster productivity across 9 employees/year.

User Detail

Active User	Role	Journey	Completion	Time	Assessment	Last Active
Sales (5 users) — Sales Onboarding 2025
Kyle McCarty	Account Executive	Sales Onboarding	84%	31h	88%	Sep 15, 2025
Christine Robertson	Solutions Consultant	Sales Onboarding	84%	20h	86%	Oct 9, 2025
Chris Poe	BDR	Sales Onboarding	62%	2h	79%	Oct 23, 2025
Zac Reid	BDR	Sales Onboarding	62%	25h	80%	Oct 10, 2025
Charles Lewis	Account Executive	Sales Onboarding	50%	32h	84%	Oct 6, 2025
Customer Experience (5 users)
Ellie Grove	CSM & Head of Support	CSM Onboarding	93%	103h	94%	Jul 22, 2025
Talina Goldsbury	Implementation Mgr	Impl Mgr Onboarding	85%	92h	86%	Nov 18, 2025
David Sanchez	CSM	CSM Onboarding	74%	375h	93%	Feb 18, 2026
Julie McDearmon	Sr. CSM	CSM Onboarding	27%	81h	88%	Feb 24, 2026
Chris Collins	VP Customer Experience	CSM Onboarding	16%	27h	100%	Jul 3, 2025
Product & Engineering (6 users)
Don Emory	Engineer	Engineering Onboarding	70%	1468h	83%	Mar 1, 2026
Gabby Weiss	Director of Marketing	Marketing Training	69%	137h	88%	Dec 27, 2025
Alberto Chacon	Software Engineer	Engineering - Alberto	67%	123h	92%	Feb 6, 2026
Michelle Shefter	VP of Product	VP Product Onboarding	48%	419h	80%	Feb 2, 2026
Patrick Wei	Software Engineer	Product Training	12%	65h	90%	Feb 1, 2026
Jeff Perez	UX/UI Designer	Product Designer	Invited	—	—	—

📩 Sales team inactive 5+ months — All 5 sales users last active Sep-Oct '25. Kyle & Christine at 84% are close to completion. A push now finishes them off.

💡 Recommendation — Chris Collins: VP CX at 16% completion, last active Jul '25. Re-engagement needed — leadership buy-in drives team adoption.

🎯 Highest engaged: Don Emory (1468h!), Michelle Shefter (419h), David Sanchez (375h) are power users. Ellie Grove at 93% is nearly complete.

💡 Recommendation — Jeff Perez: Invited but hasn't started. Follow up on onboarding — early drop-off is the hardest to recover from.

User Feedback

💚 What They Love

"Intuitive, easy to follow sidebar menu."

— Humanitru User, Mar 2025

"Loved modularity and knowledge checks. Easy to find and refer back to modules."

— Humanitru User, May 2025

"Follow-along videos helped understand products from client perspective."

— Humanitru User, May 2025

"Very easy to follow along — covers all the basics really well."

— Michelle Shefter, Jun 2025

"Could follow along in own instance of Alpine. Module order well thought out. Love seeing client feedback in roadmap."

— Kyle McCarty, Sep 2025

🌟 Double down on what works — Modular design, follow-along videos, and knowledge checks consistently praised. Expand this format to newer journeys.

🔴 Areas to Improve

Question/Quiz Issues (2 mentions)
Issues answering questions; Q4 in "Grasp Core Nonprofit Concepts" is wrong.

🔧 Quick fix: Review and correct quiz questions. Low-effort, high-trust win.

UI/Visual Bugs (2 mentions)
Colors changed partway through — checkboxes, radio buttons, submit buttons barely visible. Needs more supported file types.

🎨 Fix UI inconsistencies — Color/contrast issues affect usability. Quick CSS fix.

Onboarding Depth (2 mentions)
"Start with more tailored live training on industry first." "Add clear role-specific goals and expectations."

Content Freshness (1 mention)
"One or two items need updating."

📋 Content audit recommended — Review all journeys for outdated material and role-specific alignment.

Journey Reorganization — Migration Recommendations

Based on a full audit of all 14 Humanitru-specific journeys in the current platform. Click each section to expand.

🏗️ Shared Base — Modules in Every Journey

These modules appear in 9-11 of 11 active journeys. Recommend building once and including in all role journeys as the first sections.

Section	Modules	Time	In	Missing From
What Makes Us Humanitru?	Who We Are & What We Do, Brand Guide	~19 min	10/11	Product Training - Patrick (has Who We Are but no Brand Guide)
HR Policies	Travel & Expense, PTO, Health Benefits, 401(k), Employee Agreement	~72 min	9/11	Product Training - Patrick, General Onboarding (partial — missing 401k & Agreement)
Tech Stack Setup	Obtain Technology Logins	~3 min	10/11	Product Training - Patrick
Master Nonprofit Market	Nonprofit Essentials Cert, Fundraising Cert, Data Concepts	~3.5 hrs	10/11	Dir of Marketing (no nonprofit certs — only product training)
Product Fundamentals	Alpine Basics, Dive Deeper into Alpine	~3+ hrs	10/11	General Onboarding (no product modules)
Customer Experience	Understand the Customer Journey	~9 min	9/11	Customer Support Mgr, Product Training - Patrick
Feedback	Reflect and Provide Your Feedback	~5 min	11/11	—

Total shared base: ~7.5 hours. Every new hire gets this foundation regardless of role.

✅ Proposed Structure — 14 → 5 Journeys

New Journey	Replaces	Role-Specific Additions	Target Roles
Sales Onboarding & Training	Sales Onboarding 2025 (5 users, 68%) — remove "2025" from name	Pinecone (Donation Pages)	Sales reps, AEs, BDRs
Customer Experience Onboarding & Training	CSM Onboarding (5 users, 42% — 38+ modules, too large), Customer Support Mgr (0%, unused), Impl Manager (3 users, 43%), Original Combined (0%, deprecated)	CX Philosophy & KPIs, Meet CX Team, Pod Model, HubSpot Support, Rocketlane, Implementation, Evergreen	CSMs, Support Mgrs, Impl Mgrs
Product & Engineering Onboarding	Engineering Onboarding (3 users, 0%), Engineering - Alberto (1 user, 67% — person-specific), VP Product (1 user, 48% — person-specific), Product Designer (1 user, 0%), Product Training - Patrick (1 user, 12% — person-specific)	Dev env setup, Jira & Sprints, Evergreen, Pinecone, Technical Sprints	Engineers, Designers, Product, VP
Marketing Onboarding & Training	Director of Marketing Training (1 user, 69% — person-specific for Gabby)	CX Philosophy, Pod Model, Evergreen, Pinecone (all 3 products)	Marketing hires
New Hire Setup Admin	New Hire Setup (0% — admin process, keep as-is)	HR manager process (not learner-facing)	Hiring managers

Result: 14 → 5 journeys. No more person-specific journeys. No duplicated content. Jenelle assigns by role, not by individual.

Archive:

Journey	Reason
Engineering - Alberto	Person-specific (67%) → migrate progress to P&E Onboarding
VP Product Onboarding	Person-specific (48%) → migrate progress to P&E Onboarding
Director of Marketing	Person-specific for Gabby (69%) → migrate progress to Marketing Onboarding
Product Training - Patrick	Person-specific (12%) → migrate progress to P&E Onboarding
Impl + Support (Original)	Deprecated (0%) — replaced by separate Impl Mgr + Support Mgr journeys
General Onboarding (×2)	Draft/unused (0%) — content absorbed into shared base
Customer Support Mgr	Unused split (0%) → merge into CX Onboarding

🗺️ Module Mapping — What Goes Where

Module	Sales	CX	P&E	Marketing
SHARED BASE (all journeys)
Who We Are & What We Do	✅	✅	✅	✅
Brand Guide	✅	✅	✅	✅
HR Policies (5 modules)	✅	✅	✅	✅
Technology Logins	✅	✅	✅	✅
Nonprofit Essentials Cert	✅	✅	✅	✅
Fundraising Essentials Cert	✅	✅	✅	✅
Nonprofit Data Concepts	✅	✅	✅	✅
Alpine Basics + Deep Dive	✅	✅	✅	✅
Customer Journey	✅	✅	✅	✅
Feedback	✅	✅	✅	✅
ROLE-SPECIFIC
Meet Leadership Team		✅		✅
Meet CX Team		✅
Pod Model		✅		✅
CX Philosophy (37 min)		✅		✅
CX Metrics & KPIs		✅
HubSpot Support Course		✅
HubSpot Help Desk		✅
Auto Post-Onboarding		✅
Rocketlane		✅
Pre-Onboarding Setup		✅
Welcome Calls / Exec Calls		✅
Data Discovery / Migration		✅
Evergreen (Events/Volunteers)		✅	✅	✅
Pinecone (Donation Pages)	✅		✅	✅
Setup Dev Environment			✅
Jira & Migrations			✅
Technical Sprints			✅
Sales Demo Recording			✅
Org Chart			✅